Not yet in force. The registration details of SLIMARCH SOFTWARE S.R.L. (registered office, Trade Register number, EUID, fiscal code) and the date of entry into force are completed after the company’s registration.
Legal

Refund Policy

Version 1, in force from ... 2026 · All legal documents

1. Scope

This Refund Policy applies to the purchase of paid licences for the Slim Archiver software, developed and licensed by SLIMARCH SOFTWARE S.R.L., a Romanian limited liability company having its registered office in Cluj-Napoca, ..., registered with the Trade Register under no. ..., EUID ..., fiscal identification code (CUI) ..., which may be contacted at office@slimarchiver.com ("Slimarch", "we" or "us"), and supplements the Terms of Service.

Paid licences are sold by Merchants of Record, namely Lemon Squeezy for the Pro edition and Paddle.com Market Limited for the Enterprise edition, which act as sellers, collect the price and carry out refunds in accordance with this Policy and with their own buyer terms.

2. 14-day refund for Pro licences

The Software is digital content not supplied on a tangible medium. In accordance with art. 16 letter m) of Government Emergency Ordinance no. 34/2014, the statutory right of withdrawal from distance contracts available to Consumers, meaning natural persons acting for purposes outside their trade, business, craft or profession, therefore does not apply once the licence key has been delivered to you, provided that you have given your prior express consent to its immediate supply and acknowledged the loss of that right, which you do at the checkout of the Merchant of Record.

Notwithstanding the foregoing, Slimarch offers every purchaser of a Pro licence, whether a Consumer or a Business Customer, on a voluntary and commercial basis, a full refund of the price paid for the Pro licence, if the refund is requested within 14 days of the date of purchase, without giving any reason and regardless of whether the Software has been downloaded, installed or activated.

This voluntary refund does not constitute a statutory right, may be amended for future purchases and is subject to section 6 of this Policy. It does not affect the rights of Consumers under the legal guarantee of conformity of digital content, which apply independently of this Policy.

3. How to request a refund

Refund requests are made to the Merchant of Record from which you purchased the licence, through the link in the order confirmation e-mail or through the Merchant of Record's support page, and you may also contact us at support@slimarchiver.com, in which case we forward the request to the Merchant of Record.

The refund is made by the Merchant of Record, to the payment method used for the purchase, within the time provided by its buyer terms and by law.

4. Effects of the refund

Once the refund is made, the licence key is revoked and the Pro features cease to be available, the Software continuing to operate with the features of the Free edition, so that you keep access to all archives you have created.

5. Enterprise subscriptions

Enterprise subscriptions are not refundable, except in the cases provided for in the Enterprise Terms, where Slimarch has accepted otherwise in writing, where the Software cannot be supplied or where a refund is required by law or by the mandatory buyer terms of the Merchant of Record. The rights of Business Customers in case of lack of conformity of the Software are governed by the Enterprise Terms or, for Pro licences, by the Terms of Service.

6. Abuse and chargebacks

We may refuse repeated refund requests that indicate an abuse of this Policy, such as the successive purchase and refund of licences for the same use. A chargeback initiated with the payment provider instead of a refund request leads to the revocation of the licence, in the same way as a refund.